Thermostat not heating or cooling properly

If your thermostat is not heating or cooling as desired, check the following items to ensure proper function.

1. Make sure that the thermostat mode is set properly.
2. Make sure that the power to the HVAC system is turned on, check the circuit breakers, and “Summer switch” if your HVAC unit is equipped with one and make sure that everything is properly turned on.
3. If you have checked these things, and the HVAC will not turn on, contact Technical Support for further assistance.
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How to change the temperature on the smart thermostaty

Changing the temperature on your thermostat is a very basic function, and can be completed by following these steps.

1. On the main screen, simply press the up, or down arrows to set the temperature to your preference.
2. To save the changes you made, press the house button.

How to lock the smart thermostat

The smart thermostat has the ability to have its functions locked – this can keep children or guests from making changes to the thermostat without your permission. There are two levels of locking that can be achieved. You can do a half lock that will allow you to change the target temperature only, or a full lock that will not allow any changes to be made whatsoever. Keep in mind, any changes made from the NorthStar Connect application or the totalconnect 2.0 website will override the lock on the thermostat.

1. Go to the thermostat.
2. Press the MENU button.
3. To half lock the thermostat press and hold the lock icon for three seconds. The lock icon will change to confirm that it is now half locked.
4. To fully lock the thermostat, repeat the process again. The lock icon will change to fully locked reflecting the change.
5. To unlock the thermostat, go to full locked position then repeat the action again to unlock. The lock icon will change to reflect the change made.
6. Press the house button to save the changes that you have made.

How to adjust the mode of the thermostat from the NorthStar Connect application

For your convenience your smart thermostat can be easily adjusted from the NorthStar Connect application. To adjust the mode of the thermostat, follow the steps outlined below.

1. Open the NorthStar Connect application
2. Go to the automation option at the bottom of the screen.
   
3. From the list of devices choose the thermostat that you want to change the target temperature of.
   
4. Press the mode button to cycle through the different modes. The most convenient and economical way to set the thermostat is to set it on auto, however you can set it however you would like.
   

What to do if you cannot view the thermostat from the NorthStar Connect application

If your thermostat cannot be viewed from the NorthStar Connect application some troubleshooting will be required. Follow the steps below to troubleshoot the possible issues.

Make sure that you can view and control the thermostat from the panel through the automation section. If the thermostat is not viewable from the panel you will need to add the device to the panel again. Contact Technical Support for assistance with adding the thermostat back into the panel.

If you can view the thermostat from the alarm panel and it is not viewable from the NorthStar Connect application, you may need to perform a panel sync from the Total Connect website. In order to do this, follow the steps outlined below.

1. From your browser, click HERE to be directed to the NorthStar Connect website, and use your credentials to log in.
2. Once logged in, scroll down until you see the locations tab, and click the plus symbol to the left hand side of that tab.
3. Hover over the house icon that is displayed and then click on the edit button.
4. Now click on the icon that says Sync Panel Data and wait for about 5 minutes.
5. Log out of the NorthStar Connect application, and then log back in. If the thermostat is now visible, you can start using it like normal.
6. If the thermostat is still not visible from the application, further troubleshooting will be required. Contact Technical Support for assistance.
   
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How to change the time on the smart thermostat

If the time being displayed on your thermostat is incorrect, follow the steps outlined to change it to the correct time.

1. Go to the thermostat, and press the MENU button.
2. Use the arrows located to the left and right of the time displayed at the upper left hand corner of the screen.
3. Press the house button to save the changes that you have made.

How to change the mode of the smart thermostat

There are three different modes to choose from on your thermostat: Heat, Cool, and Off. To change the mode, follow the steps outlined here.

1. Press the MODE button on the right hand side of the thermostat.
2. This will allow you to cycle through the modes by pressing the button multiple times. It will cycle through Heat, Off, Cool. To set the mode just stop pressing the button when it is on the setting you want.

How to adjust the temperature from the NorthStar Connect application

1. Open the NorthStar Connect application.
2. Go to the automation option at the bottom of the screen.
3. From the list of devices, choose the thermostat that you want to change the target temperature of.
   
4. Push the + or - to adjust the target temperature to the desired setting.

How to turn the button beeps off on smart thermostat

By default, the thermostat will make a beeping noise when you press a button. If you do not want this noise to play when you press a button, disabling this feature is very simple. To do this, follow the steps outlined below.

1. Go to the thermostat.
2. Press the MENU button.
3. Press the musical note icon at the upper right hand corner of the screen.
4. The musical note will now be crossed out indicating that it is now turned off.
5. Press the house button to save the changes that you have made.

How to set the swing temperature on the smart thermostat

The swing setting on the smart thermostat allows you to change the range at which the thermostat will allow the temperature to change before heating or cooling your home. This setting is helpful for getting the most efficiency possible out of your new thermostat. The swing can allow the temperature to fluctuate +2 or -2 degrees from the target temperature.

As an example, let's say the target temperature is set to 68 degrees fahrenheit. If the air conditioning is on, and the swing is set to 2 degrees fahrenheit, it will allow the home to heat up to 70 degrees fahrenheit before cooling it back down to the 68 degree target temperature. This will keep the HVAC unit from coming on when it is not necessarily needed, saving energy, and money.

1. Go to the thermostat.
2. Press the MENU button.
3. Press the SWING button located at the upper middle of the thermostat screen.
4. Use the arrows to the left and right to adjust the swing temperature to the desired level. Keep in mind, the higher the swing temperature, the more efficient the HVAC system will be, the lower the swing temperature, the more consistent the temperature in the home will be.
5. Press the house button twice to save the change you made, and to return to the home screen of the thermostat.

How to replace the batteries in the smart thermostat

If the batteries in your thermostat are low, they will need to be replaced. To do this follow the steps outlined:

1. Go to the thermostat, and remove the bottom cover from the thermostat.
2. Remove the old batteries from the battery tray, and dispose of them properly.
3. Install four new alkaline AA batteries into the thermostat, being careful to ensure that they are facing the correct direction.
4. Replace the bottom cover, making sure it snaps fully into place.

How to set a schedule on your thermostat from the NorthStar Connect website

For your convenience, and to help save money on your electric bill, you can use the NorthStar Connect website to set a comfortable and economical schedule that your thermostat will follow. To set up a schedule, follow the instructions outlined below.

1. From your browser, follow this link to be directed to the NorthStar Connect website, and use your credentials to log in.
2. Once logged in, scroll down until you see the automation tab.
3. Choose the thermostat that you want to set up a schedule for, and click the schedule button at the bottom right hand corner of the automation screen.
4. This will bring you to a window where you will set the days, times, and temperatures that you want the thermostat to be set at.
5. Use the options available to you to set the thermostat for the temperatures that you desire.
6. Once the settings are how you want, be sure to click the Save button at the bottom right of the screen.